These Terms of Service govern your access to and use of the online store operated by Cozygetloft (hereinafter referred to as “we”). By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully.
These Terms of Service apply to all users who access, browse, or make purchases through our online store. They govern the relationship between you and us regarding website use, orders, payments, delivery, returns, and related services.
If you do not agree with these terms, please discontinue use of the website.
Users may browse the website without creating an account
Where account registration is available, users are responsible for maintaining the confidentiality of their login information
You are responsible for all activities conducted under your account
We are responsible for maintaining the normal operation, security, and availability of the website but do not guarantee uninterrupted or error-free access at all times.
Product descriptions, images, and specifications are provided for reference purposes
Availability of products is subject to inventory status at the time of order
Prices displayed on the website are clearly indicated at checkout
We reserve the right to update product information, adjust prices, or discontinue products without prior notice.
Orders are confirmed once payment has been successfully processed
Accepted payment methods are displayed during checkout
We reserve the right to refuse or cancel orders in cases of payment failure, suspected misuse, or operational issues
All payments are processed securely through authorized payment systems.
Our shipping practices are outlined in detail in our Shipping Policy. Below is a summary of the key process:
Order confirmation and verification
Order processing within 1–3 business days
Dispatch and delivery within the estimated delivery timeframe
For full details, please refer to our Shipping Policy
Order cancellations are handled according to our Order Cancellation Policy. The general process includes:
Cancellation request submission
Order status review
Refund processing within 1–3 business days if eligible
For full details, please refer to our Order Cancellation Policy
Returns, exchanges, and refunds are managed in accordance with our Return, Exchange, and Refund Policy. The general process includes:
Request submission within 30 days of receipt
Item inspection upon return
Refund or exchange processing within 1–3 business days after approval
For full details, please refer to our Return, exchange and refund policy
We operate in compliance with applicable laws in the United Kingdom, including data protection requirements under GDPR.
We reserve the right to update these Terms of Service as necessary and will notify users of any relevant changes by publishing updates on the website.
We are committed to protecting personal information. The collection, use, and protection of personal data are governed by our Privacy Policy, which explains how personal information is handled.
All content on the website, including text, images, graphics, logos, layouts, and software, is owned by or licensed to us.
You may not copy, reproduce, distribute, or use website content without prior authorization.
To the extent permitted by applicable law:
We are not responsible for indirect or consequential losses
We are not liable for delays or failures caused by external service providers or events beyond reasonable control
Nothing in these Terms limits rights that cannot be excluded under applicable law
We may revise these Terms of Service from time to time to reflect operational, legal, or technical changes. Updated terms will be published on the website and will apply from the date of publication.
Continued use of the website after updates constitutes acceptance of the revised Terms of Service.
If you have any questions about these Terms of Service, please contact us using the information below:
Contact Address: APT BLK 510B YISHUN STREET 51 #11-613, SINGAPORE 762510
Customer Service Phone: +65 (919) 31548
Customer Service Email: questions@cozygetloft.com
Online Hours: Monday to Friday, 9:00 to 12:00 and 14:00 to 17:00 (Central European Time, CET)
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