This Privacy Policy explains how Cozygetloft (hereinafter referred to as “we”) collects, uses, stores, and protects personal information when you visit or make a purchase through our online store. We are committed to safeguarding your privacy and handling your personal information in a transparent and responsible manner.
When you use our website or place an order, we may collect the following types of information:
Personal identification information such as name, billing address, shipping address, email address
Payment-related information necessary to process transactions (payment details are handled securely by authorized payment service providers)
Order information, including products purchased, order history, and delivery details
Technical information such as IP address, browser type, device information, and browsing behavior on our website
We use the information collected for the following purposes:
To process and fulfill orders, including delivery and returns
To communicate with you regarding orders, inquiries, or customer support requests
To improve our website, products, and overall user experience
To prevent fraud, unauthorized access, and other security risks
To comply with internal operational and data protection requirements
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
Personal data is stored only for as long as necessary to fulfill the purposes outlined in this policy
Secure systems and access controls are used to protect stored information
Payment information is processed through secure channels and is not stored directly on our servers
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with trusted service partners who assist us in operating the website, processing payments, or delivering orders. These parties are required to handle your information securely and only for the purposes specified by us.
Our website may use cookies or similar technologies to:
Ensure website functionality
Analyze website traffic and usage patterns
Enhance user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where appropriate
Object to or restrict certain types of data processing
Requests can be submitted by contacting us using the details provided below. We will respond within a reasonable timeframe.
Personal information is retained only for as long as necessary to:
Complete transactions and provide services
Handle returns, refunds, or customer inquiries
Maintain internal records for operational purposes
Once data is no longer required, it is securely deleted or anonymized.
We may update this Privacy Policy from time to time to reflect changes in our practices or website operations. Any updates will be posted on this page, and the revised policy will apply from the date of publication.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the information below:
Contact Address: APT BLK 510B YISHUN STREET 51 #11-613, SINGAPORE 762510
Customer Service Phone: +65 (919) 31548
Customer Service Email: questions@cozygetloft.com
Online Hours: Monday to Friday, 9:00 to 12:00 and 14:00 to 17:00 (Central European Time, CET)
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