FAQ

Below you will find answers to common questions about shopping, orders, delivery, returns, and support at Cozygetloft (hereinafter referred to as “we”). This section is intended to help you quickly find clear and practical information.

1. How do I place an order?

You can place an order directly through our online store by selecting your desired items, adding them to the cart, and completing checkout with a supported payment method. Once payment is successful, you will receive an order confirmation.

2. Which payment methods are accepted?

We accept the following bank cards:

• Visa

• MasterCard

• Discover

• Diners Club

• JCB

All payments are processed securely during checkout.

3. Do you charge shipping fees?

No. All orders placed on our website are shipped with free delivery. There are no additional shipping charges at checkout.

4. Where do you deliver?

We currently deliver within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. Delivery to destinations outside the United Kingdom is not supported at this time.

5. How long does delivery take?

• Order processing time: 1–3 business days

• Estimated delivery time after dispatch: 5–10 business days

Delivery times may vary depending on location and external logistics factors.

6. Can I cancel my order?

Yes, orders can be canceled before they are dispatched. If an order has already been shipped, it cannot be canceled directly and must be handled through the return process after delivery.

7. What is your return and exchange policy?

You may request a return or exchange within 30 days from the date you receive your order, provided the item meets the return conditions. Returned items must be unused, in original condition, and include all original packaging.

8. How do refunds work?

Once a returned item is received and approved, refunds are processed within 1–3 business days to the original payment card used at checkout. The time it takes for the refund to appear in your account depends on your card-issuing institution.

9. How can I track my order?

Once your order has been dispatched, tracking information may be provided where available. Delivery progress is managed by the assigned logistics carrier.

10. How do I contact customer support?

If you need assistance or have questions, you can contact us using the details below:

Contact Address: APT BLK 510B YISHUN STREET 51 #11-613, SINGAPORE 762510
Customer Service Phone: +65 (919) 31548
Customer Service Email: questions@cozygetloft.com
Online Hours: Monday to Friday, 9:00 to 12:00 and 14:00 to 17:00 (Central European Time, CET)