Order Cancellation Policy

This Order Cancellation Policy applies to all purchases made through Cozygetloft (hereinafter referred to as “we”) via our online store. It explains the conditions and procedures for canceling an order in a clear and transparent manner.

1. Order Cancellation Before Dispatch

You may request to cancel your order before it has been dispatched.

• Cancellation requests must be submitted as soon as possible after placing the order

• If the order has not yet entered the shipping process, it can be canceled without any charge

• Once the cancellation is confirmed, a refund will be initiated according to the refund process outlined below

2. Order Cancellation After Dispatch

If an order has already been dispatched, it can no longer be canceled directly.

In such cases, you may:

• Receive the order and then submit a return request in accordance with our Return, exchange and refund policy

• Follow the standard return procedure after delivery

Cancellation requests submitted after dispatch will be handled as return requests once the item is received.

3. How to Request an Order Cancellation

To request an order cancellation, please follow these steps:

• Contact our customer support team as soon as possible

• Provide your order number and a clear request for cancellation

• Our support team will confirm whether the order is eligible for cancellation

Orders that are already in advanced processing or shipping stages may not be eligible for cancellation.

4. Refund Process for Canceled Orders

If your cancellation request is approved:

• Refund Method: Refunds will be processed within 1–3 business days to the original payment card used at checkout, including Visa, MasterCard, Discover, Diners Club, and JCB

• Refund Arrival Time: The time required for the refunded amount to appear in your account depends on the processing efficiency of your card-issuing institution

No additional fees are charged for approved cancellations prior to dispatch.

5. Additional Information

• We reserve the right to refuse cancellation requests that cannot be processed due to order status

• During peak periods, response times may be slightly extended

• Providing accurate contact information at checkout helps ensure timely communication regarding cancellation requests

6. Contact Information

If you have any questions regarding order cancellations, please contact us using the information below:

Contact Address: APT BLK 510B YISHUN STREET 51 #11-613, SINGAPORE 762510
Customer Service Phone: +65 (919) 31548
Customer Service Email: questions@cozygetloft.com
Online Hours: Monday to Friday, 9:00 to 12:00 and 14:00 to 17:00 (Central European Time, CET)